SmallBizGenius Analysis

The CBDistillery receives mixed feedback, with some customers praising its products for addressing insomnia while others report issues with customer service and subscription practices. The limited number of reviews makes it difficult to form a definitive conclusion about The CBDistillery's overall reliability.

Category Breakdown

Scores based on analysis of 3 recent reviews

Customer Service

3.0/10

Reviewers express dissatisfaction with The CBDistillery's customer service. They cite issues such as lack of responsiveness, unfulfilled promises of refunds, and difficulty canceling subscriptions.

2 reviews mention this

Subscription Billing

2.0/10

One reviewer reported being automatically enrolled in a monthly subscription shortly after placing a trial order. They also stated that the company refused to cancel the subscription despite the customer contacting them within the trial period.

1 reviews mention this

Product Effectiveness

8.0/10

One reviewer praised the CBDistillery's Relief Relax CBD oil for significantly improving their insomnia. They reported experiencing more sleep and feeling more relaxed after taking the product.

1 reviews mention this

Pros & Cons

What Customers Love

Potential effectiveness for insomnia Mentioned 1x
"I want to thank The CBDistillery from the bottom of my heart for saving life!For almost 6-months, I have been battling severe insomnia and it wrecked my physical health to the point where I could barely walk to my backyard and back to my house ending up exhausted."

Common Complaints

Poor customer service responsiveness Mentioned 2x
"They rarely respond to outreach, none of my product has ever shown up, they have offered me a refund after harassing them for over a year."
Difficulties with refunds Mentioned 1x
"They finally agreed to that in November and I’m still waiting for that refund."
Unwanted subscription enrollment Mentioned 1x
"I had not even has a chase to try the products before the company was shipping a monthly bottle to me on 7/30/24."
Refusal to cancel orders within trial period Mentioned 1x
"They refused to cancel order and refused to offer a refund. They could have easily stopped the order from shipping."
Questionable product value Mentioned 1x
"Unfortunately I did not like the taste of the gummy and you need at least 2 gummies to help you sleep. So roughly, $52.00 for 30 gummies and they will last you half a month. These gummies are not cost effective."

Common Questions About Tennisexpress

Answers derived from customer review patterns

Is Thecbdistillery legit and trustworthy?

The limited number of reviews presents a mixed picture regarding The CBDistillery's legitimacy and trustworthiness. While one reviewer had a positive experience with the product's effectiveness, others reported significant issues with customer service, including delayed refunds and unresponsive communication. One reviewer also experienced unwanted subscription enrollment and difficulty canceling their order. Due to these inconsistencies, it's difficult to definitively vouch for The CBDistillery's reliability.

Based on 3 reviews

Does Thecbdistillery have good customer service?

Based on the available reviews, The CBDistillery's customer service appears to be a significant area of concern. Multiple reviewers reported difficulties reaching customer service representatives and receiving timely responses. One reviewer mentioned waiting over a year for a promised refund, while another experienced issues with unwanted subscription enrollment and a refusal to cancel their order. These reports suggest that The CBDistillery's customer service may be unreliable and difficult to work with.

Based on 2 reviews

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